{"id":3,"date":"2021-09-28T15:40:07","date_gmt":"2021-09-28T15:40:07","guid":{"rendered":"https:\/\/www.maintenanceresponse.com\/?page_id=3"},"modified":"2021-09-30T15:13:08","modified_gmt":"2021-09-30T15:13:08","slug":"privacy-notice","status":"publish","type":"page","link":"https:\/\/www.maintenanceresponse.com\/privacy-notice\/","title":{"rendered":"Privacy notice"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5741daf4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5741daf4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70ceda5d\" data-id=\"70ceda5d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-516cabcd elementor-widget elementor-widget-ova_heading\" data-id=\"516cabcd\" data-element_type=\"widget\" data-widget_type=\"ova_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ova-heading\">\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3 class=\"title second_font\">Privacy notice<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"desc second_font\">This is the privacy notice of Maintenance Response Ltd.<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff7f757 elementor-widget elementor-widget-text-editor\" data-id=\"ff7f757\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.3 - 12-04-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p class=\"p2\"><b>What is the purpose of this privacy notice?<\/b><\/p><p class=\"p2\">This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you send an online enquiry.<\/p><p class=\"p2\">This website is not intended for children and we do not knowingly collect data relating to children.<\/p><p class=\"p2\">You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.<\/p><p class=\"p2\"><b>Data controller(s)<\/b><\/p><p class=\"p2\">Jonathan E Ford is the controller and responsible for your personal data (collectively referred to as \u201cMaintenance Response\u201d, \u201cWe\u201d, \u201cUs\u201d or \u201cOur\u201d in this privacy notice).<\/p><p class=\"p2\">Our contact details are:<\/p><ul class=\"ul1\"><li class=\"li3\"><span class=\"s1\">Company: Maintenance Response Ltd<\/span><\/li><li class=\"li3\"><span class=\"s1\">Address: Maintenance Response Ltd, 57 Severn Road, Weston-super-Mare, BS23 1DR<\/span><\/li><li class=\"li3\"><span class=\"s1\">Email:\u00a0info@maintenanceresponse.com<\/span><\/li><li class=\"li3\"><span class=\"s1\">Telephone: 0800 1223 321<\/span><\/li><\/ul><p class=\"p2\">For all data matters contact Jonathan E Ford on 0800 1223 321.<\/p><p class=\"p2\">Jonathan E Ford is also the controller and responsible for this website.<\/p><p class=\"p2\"><b>1. Third-party links outside of our control<\/b><\/p><p class=\"p2\">This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.<\/p><p class=\"p2\"><b>2. The personal data we collect about you<\/b><\/p><p class=\"p2\">Personal data, or personal information means any information about an individual from which that person can be identified. You can find out more about personal data from the information commissioner\u2019s office. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:<\/p><ul class=\"ul1\"><li class=\"li3\"><span class=\"s1\">Identity data includes first name, last name and title.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Contact data includes delivery address, email address and telephone numbers.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Financial data includes bank account\/payment card details.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Transaction data includes details about payments to and from you\/other details of products and services you have purchased from us.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Technical data includes ip address\/your login data\/browser type and version\/ location\/operating system and platform\/other technology on the devices you use to access this website.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Profile data includes your username and password\/purchases or orders made by you\/your interests\/preferences\/feedback.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Usage data includes information about how you use our website, products and services.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Marketing and communications data includes your preferences in receiving marketing from us and our third parties\/your communication preferences.<\/span><\/li><\/ul><p class=\"p2\">We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.<\/p><p class=\"p2\">We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.<\/p><p class=\"p2\"><b>If you fail to provide personal data<\/b><\/p><p class=\"p2\">Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.<\/p><p class=\"p2\"><b>3. How we collect your personal data<\/b><\/p><p class=\"p2\">We use different methods to collect data from and about you including through:<\/p><p class=\"p2\">Directly.\u00a0You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:<\/p><ul class=\"ul1\"><li class=\"li3\"><span class=\"s1\">Apply for our products or services<\/span><\/li><li class=\"li3\"><span class=\"s1\">Subscribe to our service or publications<\/span><\/li><li class=\"li3\"><span class=\"s1\">Attend an event<\/span><\/li><li class=\"li3\"><span class=\"s1\">Request marketing to be sent to you<\/span><\/li><\/ul><p class=\"p2\"><b>Automated technologies or interactions.<\/b>\u00a0As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.<\/p><p class=\"p2\"><b>Third parties or publicly available sources.<\/b>\u00a0We may receive personal data about you from various third parties as set out below:<\/p><ul class=\"ul1\"><li class=\"li3\"><span class=\"s1\">Technical data from the following parties<\/span><\/li><li class=\"li3\"><span class=\"s1\">Analytics providers such as; search information providers based inside the eu.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Contact, financial and transaction data from providers of technical, payment and delivery services based inside the eu.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Identity and contact data from publicly available sources<\/span><\/li><\/ul><p class=\"p2\">We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:<\/p><p class=\"p2\"><b>Performance of contract.<\/b>\u00a0This means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.<\/p><p class=\"p2\"><b>Legitimate interest.<\/b>\u00a0This means the interest of our business in conducting and managing our business to enable us to give you the best service\/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by email:\u00a0info@maintenanceresponse.com.<\/p><p class=\"p2\"><b>Comply with a legal or regulatory obligation.<\/b>\u00a0This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.<\/p><p class=\"p2\">Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us on 0800 1223 321.<\/p><p class=\"p2\"><b>Purposes for which we will use your personal data<\/b><\/p><p class=\"p2\">We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us 0800 1223 321 if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.<\/p><table class=\"t1\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td class=\"td1\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\"><b>Purpose\/Activity<\/b><\/span><\/p><\/td><td class=\"td2\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\"><b>Type of data<\/b><\/span><\/p><\/td><td class=\"td3\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\"><b>Lawful basis for processing including basis of legitimate interest<\/b><\/span><\/p><\/td><\/tr><tr><td class=\"td4\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">To register you as a new customer<\/span><\/p><\/td><td class=\"td5\" valign=\"middle\"><p class=\"p5\">(a) Identity<\/p><p class=\"p4\"><span class=\"s1\">(b) Contact<\/span><\/p><\/td><td class=\"td6\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">Performance of a contract with you<\/span><\/p><\/td><\/tr><tr><td class=\"td7\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">To register you as a new customer<\/span><\/p><\/td><td class=\"td8\" valign=\"middle\"><p class=\"p5\">(a) Identity<\/p><p class=\"p4\"><span class=\"s1\">(b) Contact<\/span><\/p><\/td><td class=\"td9\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">Performance of a contract with you<\/span><\/p><\/td><\/tr><tr><td class=\"td10\" valign=\"middle\"><p class=\"p5\">To process and deliver your order including:<\/p><p class=\"p5\">(a) Manage payments, fees and charges<\/p><p class=\"p4\"><span class=\"s1\">(b) Collect and recover money owed to us<\/span><\/p><\/td><td class=\"td11\" valign=\"middle\"><p class=\"p5\">(a) Identity<\/p><p class=\"p5\">(b) Contact<\/p><p class=\"p5\">(c) Financial<\/p><p class=\"p4\"><span class=\"s1\">(d) Transaction<\/span><\/p><\/td><td class=\"td12\" valign=\"middle\"><p class=\"p5\">(a) Performance of a contract with you<\/p><p class=\"p4\"><span class=\"s1\">(b) Necessary for our legitimate interests (to recover debts due to us)<\/span><\/p><\/td><\/tr><tr><td class=\"td13\" valign=\"middle\"><p class=\"p5\">To manage our relationship with you which will include:<\/p><p class=\"p5\">(a) Notifying you about changes to our terms or privacy policy<\/p><p class=\"p4\"><span class=\"s1\">(b) Asking you to leave a review or take a survey<\/span><\/p><\/td><td class=\"td14\" valign=\"middle\"><p class=\"p5\">(a) Identity<\/p><p class=\"p5\">(b) Contact<\/p><p class=\"p5\">(c) Profile<\/p><p class=\"p4\"><span class=\"s1\">(d) Marketing and Communications<\/span><\/p><\/td><td class=\"td15\" valign=\"middle\"><p class=\"p5\">(a) Performance of a contract with you<\/p><p class=\"p5\">(b) Necessary to comply with a legal obligation<\/p><p class=\"p4\"><span class=\"s1\">(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products\/services)<\/span><\/p><\/td><\/tr><tr><td class=\"td16\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">To administer and protect our business and this website<\/span><\/p><\/td><td class=\"td17\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">(a) Identity<\/span><\/p><\/td><td class=\"td18\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">(a) Necessary for our legitimate interests (for running our business,<\/span><\/p><\/td><\/tr><tr><td class=\"td19\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">(including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)<\/span><\/p><\/td><td class=\"td20\" valign=\"middle\"><p class=\"p5\">(b) Contact<\/p><p class=\"p4\"><span class=\"s1\">(c) Technical<\/span><\/p><\/td><td class=\"td21\" valign=\"middle\"><p class=\"p5\">provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)<\/p><p class=\"p4\"><span class=\"s1\">(b) Necessary to comply with a legal obligation<\/span><\/p><\/td><\/tr><tr><td class=\"td22\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you<\/span><\/p><\/td><td class=\"td23\" valign=\"middle\"><p class=\"p5\">(a) Identity<\/p><p class=\"p5\">(b) Contact<\/p><p class=\"p5\">(c) Profile<\/p><p class=\"p5\">(d) Usage<\/p><p class=\"p5\">(e) Marketing and Communications<\/p><p class=\"p4\"><span class=\"s1\">(f) Technical<\/span><\/p><\/td><td class=\"td24\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">Necessary for our legitimate interests (to study how customers use our products\/services, to develop them, to grow our business and to inform our marketing strategy)<\/span><\/p><\/td><\/tr><tr><td class=\"td25\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">To use data analytics to improve our website, products\/services, marketing, customer relationships and experiences<\/span><\/p><\/td><td class=\"td26\" valign=\"middle\"><p class=\"p5\">(a) Technical<\/p><p class=\"p4\"><span class=\"s1\">(b) Usage<\/span><\/p><\/td><td class=\"td27\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)<\/span><\/p><\/td><\/tr><tr><td class=\"td28\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">To make suggestions and recommendations to you about goods or services that may be of interest to you<\/span><\/p><\/td><td class=\"td29\" valign=\"middle\"><p class=\"p5\">(a) Identity<\/p><p class=\"p5\">(b) Contact<\/p><p class=\"p5\">(c) Technical<\/p><p class=\"p5\">(d) Usage<\/p><p class=\"p4\"><span class=\"s1\">(e) Profile<\/span><\/p><\/td><td class=\"td30\" valign=\"middle\"><p class=\"p5\">Necessary for our legitimate interests (to develop our products\/services and grow our business)<\/p><\/td><\/tr><\/tbody><\/table><p class=\"p2\"><b>Marketing<\/b>\u00a0We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.<\/p><p class=\"p2\"><b>Promotional offers from us<\/b>\u00a0We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for an event and, in each case, you have not opted out of receiving that marketing.<\/p><p class=\"p2\"><b>Third-party marketing<\/b>\u00a0We will get your express opt-in consent before we share your personal data with any company outside Maintenance Response for marketing purposes.<\/p><p class=\"p2\"><b>Opting out<\/b>\u00a0You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing\u00a0info@maintenanceresponse.com\u00a0at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product\/service purchase, warranty registration, product or service experience or other transactions.<\/p><p class=\"p2\"><b>Cookies<\/b>\u00a0You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see cookie policy.<\/p><p class=\"p2\"><b>Change of purpose<\/b>\u00a0We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please email\u00a0info@maintenanceresponse.com.\u00a0If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.<\/p><p class=\"p2\">Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.<\/p><p class=\"p2\"><b>5. Who we share your personal data with<\/b><\/p><p class=\"p2\">We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.<\/p><ul class=\"ul1\"><li class=\"li3\"><span class=\"s1\">External third parties service<\/span><\/li><li class=\"li3\"><span class=\"s1\">Providers acting as processors based in the united kingdom who provide it and system administration services.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Suppliers of products and services to administer an order or service.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Professional advisers acting as processors including lawyers, bankers, auditors and insurers based who provide consultancy, banking, legal, insurance and accounting services.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Hm revenue &amp; customs, regulators and other authorities acting as processors based in the united kingdom.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.<\/span><\/li><li class=\"li3\"><span class=\"s1\">We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.<\/span><\/li><\/ul><p class=\"p2\"><b>6. International transfers<\/b><\/p><p class=\"p2\">We do not transfer your personal data outside the European economic area (eea).<\/p><p class=\"p2\"><b>7. Data security<\/b><\/p><p class=\"p2\">We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.<\/p><p class=\"p2\">We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.<\/p><p class=\"p2\"><b>8. Data retention<\/b><\/p><p class=\"p2\">We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.<\/p><p class=\"p2\">To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.<\/p><p class=\"p2\">Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by emailing\u00a0info@maintenanceresponse.com.<\/p><p class=\"p2\">Or<\/p><p class=\"p2\">In some circumstances you can ask us to delete your data: see your legal rights below for further information.<\/p><p class=\"p2\">In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.<\/p><p class=\"p2\"><b>9. Your legal rights<\/b><\/p><p class=\"p2\">Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:<\/p><ul class=\"ul1\"><li class=\"li3\"><span class=\"s1\">The right to request a copy of the personal data which we hold about you;<\/span><\/li><li class=\"li3\"><span class=\"s1\">The right to request that we correct any personal data if it is found to be inaccurate or out of date;<\/span><\/li><li class=\"li3\"><span class=\"s1\">The right to request your personal data is erased where it is no longer necessary to retain such data;<\/span><\/li><li class=\"li3\"><span class=\"s1\">The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;<\/span><\/li><li class=\"li3\"><span class=\"s1\">The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.E. Where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);<\/span><\/li><li class=\"li3\"><span class=\"s1\">The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;<\/span><\/li><li class=\"li3\"><span class=\"s1\">The right to object to our processing of personal data, where applicable I.E. Where processing is based on our legitimate interests (or in performance of a task in the public interest\/exercise of official authority); direct marketing or processing for the purposes of scientific\/historical research and statistics).<\/span><\/li><\/ul><p class=\"p2\">If you wish to exercise any of the rights set out above, please contact Lee Nathan. No fee required \u2013 with some exceptions<\/p><p class=\"p2\">You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.<\/p><p class=\"p2\"><b>What we may need from you<\/b>\u00a0We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.<\/p><p class=\"p2\"><b>Time limit to respond<\/b>\u00a0We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.<\/p><p class=\"p2\"><b>10. Changes to this notice and your duty to inform us of changes<\/b><\/p><p class=\"p2\">This version was last updated on 30th September 2021 and historic versions can be obtained by contacting us via email:\u00a0info@maintenanceresponse.com.\u00a0Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.<\/p><p class=\"p2\"><b>11. Queries, requests or concerns<\/b><\/p><p class=\"p2\">To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our data protection officer on 0800 1223 321. If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the information commissioner\u2019s office on 0303 123 1113 or at the information commissioner\u2019s office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.<\/p><p class=\"p2\"><b>12. Information about our use of cookies<\/b><\/p><p class=\"p2\">Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\u2019s hard drive.<\/p><p class=\"p2\">In the table below we detail the type of cookies that we use on our website along with their purpose:<\/p><table class=\"t1\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td class=\"td31\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\"><b>Source of cookie<\/b><\/span><\/p><\/td><td class=\"td32\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\"><b>Purpose<\/b><\/span><\/p><\/td><\/tr><tr><td class=\"td33\" valign=\"middle\"><p class=\"p5\">Google Analytics<\/p><p class=\"p5\">_utma<\/p><p class=\"p5\">_utm<\/p><p class=\"p5\">_utmc<\/p><p class=\"p5\">_utmz<\/p><p class=\"p5\">_ga<\/p><p class=\"p5\">_dc<\/p><p class=\"p5\">_gtm<\/p><p class=\"p4\"><span class=\"s1\">_UA<\/span><\/p><\/td><td class=\"td34\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">Third party cookies. We use Google Analytics, a web analytics service provided by Google, Inc. that we use on some of our websites to count visitors to our websites and analyse their usage of the site to help us determine the value of our content to our users. The cookies expiration date varies, some expire after the session ends, others after two years.<\/span><\/p><\/td><\/tr><tr><td class=\"td35\" valign=\"middle\"><p class=\"p5\">Hubspot<\/p><p class=\"p4\"><span class=\"s1\">__hs_opt_out<\/span><\/p><\/td><td class=\"td36\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies.<\/span><\/p><\/td><\/tr><tr><td class=\"td37\" valign=\"middle\"><p class=\"p5\">Hubspot<\/p><p class=\"p4\"><span class=\"s1\">__hs_do_not_track<\/span><\/p><\/td><td class=\"td38\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, as it still allows anonymized information to be sent to HubSpot.<\/span><\/p><\/td><\/tr><tr><td class=\"td39\" valign=\"middle\"><p class=\"p5\">Hubspot<\/p><p class=\"p4\"><span class=\"s1\">hs-messages-hide-welcome-message<\/span><\/p><\/td><td class=\"td40\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">This cookie is used to prevent the welcome message from appearing again for one day after it is dismissed.<\/span><\/p><\/td><\/tr><tr><td class=\"td41\" valign=\"middle\"><p class=\"p5\">Hubspot<\/p><p class=\"p4\"><span class=\"s1\">__hstc<\/span><\/p><\/td><td class=\"td42\" valign=\"middle\"><p class=\"p4\"><span class=\"s1\">The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).<\/span><\/p><\/td><\/tr><tr><td class=\"td43\" valign=\"middle\"><p class=\"p5\">Hot Jar<\/p><p class=\"p4\"><span class=\"s1\">\u00a0_hjIncludedInSample _hjMinimizedPolls _hjUserId _hjDonePolls<\/span><\/p><\/td><td class=\"td44\" valign=\"middle\"><p class=\"p5\">Hotjar is an analytics and feedback tool that we use to understand how our website is used and improve usability. Hotjar sets cookies to help us track behaviour across pages and to control visitor polls. The cookies carry no personally identifiable information.<\/p><\/td><\/tr><\/tbody><\/table><p class=\"p6\"><b>We use the following cookies:<\/b><\/p><ul class=\"ul1\"><li class=\"li3\"><span class=\"s1\">Strictly necessary cookies.\u00a0These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into the secure areas of our website, use a shopping cart or make use of e-billing services.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Analytical\/performance cookies.\u00a0They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.<\/span><\/li><li class=\"li3\"><span class=\"s1\">Functionality cookies.\u00a0These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).<\/span><\/li><li class=\"li3\"><span class=\"s1\">Targeting cookies.\u00a0These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical\/performance cookies or targeting cookies.<\/span><\/li><\/ul><p class=\"p2\">You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Except for essential cookies, all cookies will expire after a period of time.<\/p><p class=\"p2\"><b>Terms of website use<\/b><\/p><p class=\"p2\">This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.maintenanceresponse.com (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.<\/p><p class=\"p2\">Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.<\/p><p class=\"p2\">By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.<\/p><p class=\"p2\"><b>Other applicable terms<\/b><\/p><p class=\"p2\">These terms of use refer to the following additional terms, which also apply to your use of our site:<\/p><p class=\"p2\"><b>Our privacy policy<\/b>\u00a0www.maintenanceresponse.com\/privacy-notice, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. If you purchase goods from Maintenance Response, our terms and conditions of supply will apply to the sales.<\/p><p class=\"p2\"><b>Changes to these terms<\/b><\/p><p class=\"p2\">We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.<\/p><p class=\"p2\"><b>Changes to our site<\/b><\/p><p class=\"p2\">We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.<\/p><p class=\"p2\"><b>Accessing our site<\/b><\/p><p class=\"p2\">Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site.<\/p><p class=\"p2\">You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. Our site is directed to people residing in the united kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the united kingdom, you do so at your own risk.<\/p><p class=\"p2\"><b>Intellectual property rights<\/b><\/p><p class=\"p2\">We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.<\/p><p class=\"p2\">You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No reliance on information the content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.<\/p><p class=\"p2\">You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.<\/p><p class=\"p2\"><b>Limitation of our liability<\/b><\/p><p class=\"p2\">Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by english law.<\/p><p class=\"p2\">To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether expressed or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:<\/p><ul class=\"ul1\"><li class=\"li3\"><span class=\"s1\">Use of, or inability to use, our site; or<\/span><\/li><li class=\"li3\"><span class=\"s1\">Use of or reliance on any content displayed on our site.<\/span><\/li><\/ul><p class=\"p2\">If you are a business user, please note that in particular, we will not be liable for:<\/p><ul class=\"ul1\"><li class=\"li3\"><span class=\"s1\">Loss of profits, sales, business, or revenue;<\/span><\/li><li class=\"li3\"><span class=\"s1\">Business interruption;<\/span><\/li><li class=\"li3\"><span class=\"s1\">Loss of anticipated savings;<\/span><\/li><li class=\"li3\"><span class=\"s1\">Loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.<\/span><\/li><\/ul><p class=\"p2\">If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profits, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of the websites linked on our site. Such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our terms and conditions of supply.<\/p><p class=\"p2\"><b>Rights you licence<\/b><\/p><p class=\"p2\">When you upload or post content to our site, you grant the following licenses:<\/p><ul class=\"ul1\"><li class=\"li3\"><span class=\"s1\">A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the services provided by our site and across different media and to promote the site or services; and<\/span><\/li><li class=\"li3\"><span class=\"s1\">A worldwide, non-exclusive, royalty-free, transferable licence to allow third parties to use the content for their purposes. We will only ever use your materials to carry out your instructions to us \u2013 unless, very exceptionally, a court or other regulator orders us to disclose them.<\/span><\/li><\/ul><p class=\"p2\"><b>Viruses<\/b><\/p><p class=\"p2\">We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of- service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the computer misuse act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.<\/p><p class=\"p2\"><b>Linking to our site<\/b><\/p><p class=\"p2\">You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, please contact\u00a0info@maintenanceresponse.com.<\/p><p class=\"p2\"><b>Third party links and resources in our site<\/b><\/p><p class=\"p2\">Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.<\/p><p class=\"p2\"><b>Applicable law<\/b><\/p><p class=\"p2\">If you are a consumer, please note that these terms of use, it&#8217;s subject matter and its formation, are governed by english law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by english law. We both agree to the exclusive jurisdiction of the courts of England and wales.<\/p><p class=\"p2\"><b>Contact us<\/b><\/p><p class=\"p2\">To contact us, please email\u00a0info@maintenanceresponse.com.\u00a0<\/p><p class=\"p2\">Thank you for visiting our site.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy notice This is the privacy notice of Maintenance Response Ltd. What is the purpose of this privacy notice? This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you send an [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_header_footer","meta":{"arc_restricted_post":false,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy notice | Maintenance Response<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.maintenanceresponse.com\/privacy-notice\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy notice | Maintenance Response\" \/>\n<meta property=\"og:description\" content=\"Privacy notice This is the privacy notice of Maintenance Response Ltd. 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